Nina Petrović
CX & Telephony Strategist
Belgrade, Serbia
Designs modern contact center stacks that keep NPS and compliance aligned.
Articles by Nina Petrović (6)
Modern Telephony & CX Guide
Selecting contact center tooling, integrations, and QA loops for hybrid teams.
Telephony & CX
Modern Telephony & CX Guide
Selecting contact center tooling, integrations, and QA loops for hybrid teams.
Telephony & CX
Contact Center AI Automations
Dialpad AI use cases: real-time coaching, QA automation, and knowledge surfacing.
Telephony & CX
Contact Center AI Automations
Dialpad AI use cases: real-time coaching, QA automation, and knowledge surfacing.
Telephony & CX
Local SEO + Telephony Routing
Pair Google Business Profile optimization with call tracking automations.
Local SEO
Google Business Profile Automation Tactics
Automate GBP posts, questions, and reporting so locations stay fresh.
Local SEO