Telephony & CX
Aircall
Modern Telephony & CX Guide
Selecting contact center tooling, integrations, and QA loops for hybrid teams.
Nina Petrović
CX & Telephony Strategist
November 2, 2025
8 min read
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Selecting contact center tooling, integrations, and QA loops for hybrid teams.
Key takeaways
- Aircall vs. Dialpad vs. native CRM voice add-ons.
- Routing logic tied to SLAs, language, and intent.
- How to keep QA and transcripts discoverable by Ops and Product.
Need help implementing this? Book a working session with DigitalFunnels and we’ll blueprint the stack, automation, and integrations for you.
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About Nina Petrović
CX & Telephony Strategist • Belgrade, Serbia
Designs modern contact center stacks that keep NPS and compliance aligned.