Otto Voice
The same assistant, now answering your phone.
Your phone answered in a natural voice — booked, ticketed or transferred, day and night.
Home services benchmark 2025
In CallRail's 2025 dataset, home-service businesses missed 14% of calls.
CallRail — 2025 SMB benchmark · 2025Service contract
What you buy, what we handle, and where the boundary is.
Who it is for
A business whose money arrives by phone and dies in voicemail — trades, salons, clinics.
The pain
The phone rings while everyone is working. The caller does not leave a message; they call the next company.
What we do
The same assistant that answers your messages now answers your phone. It speaks in a natural voice, books the appointment or writes the job ticket, sends the confirmation by text, and hands anything sensitive to a person — a warm transfer with a spoken summary, not a blind forward.
Working rhythm
Most businesses go live within two weeks — first on missed calls and after-hours only, full answering once you have heard it work.
What is included
- Setup is a data ingestion sprint: your site, FAQs, price lists, chat and SMS history, call recordings, booking and CRM records — the more history you share, the faster it sounds like your best employee
- A natural, lifelike voice — tuned with you before going live
- Books appointments and writes structured job tickets from calls
- Text confirmation and follow-up in the same customer thread
- Warm transfer to a named person with a spoken summary
- Every call recorded and transcribed in your cabinet
- Monthly retraining from real conversations
- Unused minutes roll over one month, up to twice the base
- At zero balance the next 100-minute pack is added automatically — the agent never goes dark
What is not included
- Outbound cold calling
- Medical, legal or financial advice — those calls transfer to a person
- Inventing prices or promises the owner has not approved
- Text channels — chat and SMS answering is Otto
- Minutes count conversation time, including hold and silence; usage beyond the included minutes is billed in packs
What we need from you
- Access to the sources you want ingested (all optional — more history, faster agent)
- Approval of the voice, tone and boundary list
- A named person for warm transfers
How results are measured
Leading signals
- Share of calls answered
- Share of calls ending in a booking or ticket
- Transfer rate to a person
Lagging outcomes
- Jobs booked from calls
Time to first result
A draft agent in 5–7 days; most businesses go live within two weeks — faster with more history.
Product output
Detected → Handled → Measured
Otto conversation
Answer what is known. Hand off what needs a person.
Otto
AI assistant · disclosure visible
I can help with services, hours and booking questions.
Can you make an exception to the deposit policy?
That needs a team member. I’m handing this conversation over now.
[[HANDOFF]] event
Reason, customer context and recent messages are sent to the on-duty human.
Human notifiedCall arrives while the team is on a job
Illustrative event · the phone rings at 7:40pm; nobody is free to answer.
Booked and confirmed by text
Illustrative workflow · Otto Voice answers, books Thursday 10am and texts the confirmation.
Call log in the cabinet
Connected-data target · answered share, bookings and tickets from calls, transfer rate.
What the scan detects
The visible gaps that start the work.
Calls with no answer path
After-hours and busy-hours windows where the phone rings into voicemail today.
History worth training on
Your site, FAQs, price lists, chat and SMS threads, recordings and CRM notes — setup ingests all of it. The more history, the faster the agent sounds like your best employee.
Transfer boundaries
Which calls must always reach a person — pricing exceptions, complaints, anything sensitive.
Exact work we do
A recurring operating rhythm.
Ingest and train
The setup sprint collects everything your business has already said and turns it into an agent you approve — voice, tone and a boundary list of what it never does.
Answer, book, ticket
Calls become bookings in your calendar or structured job tickets with name, address, job and callback number. Confirmation goes out by text in the same thread.
Transfer warm, record everything
Sensitive calls reach a named person with a spoken summary. Every call is recorded and transcribed into your cabinet, with monthly retraining from real conversations.
Commercial next step
Start Otto Voice.
Your phone answered in a natural voice — booked, ticketed or transferred, day and night.
$199/mo · 300 voice minutes
Common questions
How many minutes are included?
300 voice minutes a month — around 85 answered calls. Extra minutes come in packs (100, 250 or 500), unused minutes roll over one month up to twice the base, and at zero balance the next 100-minute pack is added automatically so the agent never stops answering. Minutes count conversation time, including hold and silence.
What does setup involve?
Setup is a data ingestion sprint: we collect your site, FAQs, price lists, chat and SMS history, call recordings and CRM records. The more history you share, the faster the agent sounds like your best employee. Setup is free with any managed plan.
What will it never do?
No outbound cold calls, no medical, legal or financial advice, no invented prices. Those calls transfer warm to a named person — with a spoken summary, not a blind forward.
Is this the same Otto that answers my messages?
Yes — one assistant, one training, two channels. Otto handles chat and SMS; Otto Voice answers the phone. A business running both gets one brain that remembers the customer across channels.
Not ready to buy?
Start with what the free scan can verify.
About 2 minutes · rule-based report