Review Management + Generation
Turn every review into a managed response workflow.
Inquiries reach a booking, and good work leaves a trace.
Industry benchmark
63% of consumers expect a review response within roughly two days to one week.
BrightLocal — Local Consumer Review Survey 2025 · 2025Service contract
What you buy, what we handle, and where the boundary is.
Who it is for
A business whose basics are handled but whose deals stall between 'they called' and 'they paid'.
The pain
I sent the estimate and heard nothing back. Customers are happy but no new reviews appear. Directories still list my old phone number.
What we do
Everything in Foundation plus the two most expensive failures: the deal that never reaches a booking, and the happy customer who leaves no trace. We chase stalled inquiries and turn finished work into reviews.
Working rhythm
Monitoring is ongoing; draft, approval and generation frequency follows the selected plan and permissions.
What is included
- Everything in Local Foundation
- Review work end to end: monitoring, drafts, requests after completed work, sensitive cases escalated to a person
- Listing control: one phone, address and hours everywhere customers verify you
- Follow-up on unfinished inquiries — stalled estimates and unanswered messages
- Auto-publishing for approved content types
- Otto with 500 conversations a month
- Priority support queue
What is not included
- Advertising and budget
- Social media as a channel
- Website development
- Reactivating a dormant customer base
- One-time reclaiming of hijacked or duplicate profiles
What we need from you
- Everything Foundation needs
- Confirmation of your canonical business facts
- Permission to contact your customers within consent rules
How results are measured
Leading signals
- Share of inquiries that reach a booking
- Response speed
- New reviews per month
- Share of reviews answered
- Listing consistency
Lagging outcomes
- Jobs booked
- Average rating
Time to first result
Follow-up produces replies in the first week — that is demand you already paid for. Reviews accumulate over months.
Product output
Detected → Handled → Measured
Review workflow
Alert → draft → approve → publish
Alert
New public review
Draft
On-brand response
Approve
Owner or manager
Publish
Logged action
Review awaiting an owner response
Illustrative finding · a public review is present and no response is visible.
Response draft ready for approval
Illustrative workflow · the draft follows approved voice and escalates policy exceptions.
Response coverage tracked
Connected-data target · track replied reviews, response timing and open exceptions.
What the scan detects
The visible gaps that start the work.
Unanswered recent reviews
The scan separates reviews with and without a visible owner response.
Response-time gaps
Observed review and response dates reveal the current public-response rhythm.
Missing request path
The scan checks whether a clear QR, SMS or email review request workflow is visible.
Exact work we do
A recurring operating rhythm.
Monitor + triage
New public feedback enters one queue and policy exceptions are flagged for a person.
Draft + approve
On-brand drafts are prepared; sensitive replies wait for owner review.
Request + measure
Approved request workflows and response coverage become part of the operating rhythm.
Commercial next step
Get this work through Local Visibility.
This capability is already part of the owning step. It has no separate subscription or duplicate fee.
$249/mo
Common questions
Does AI publish every response automatically?
No. Publishing follows the permissions and approval rules selected for the business; sensitive or unusual replies return to a human.
Can this help generate new reviews?
Yes. Local Visibility includes approved review requests after completed work. Exact channels and consent requirements are confirmed during onboarding.
Is this a separate add-on?
No. Review work is included in Local Visibility, so there is no duplicate subscription or separate review fee.
Not ready to buy?
Start with what the free scan can verify.
About 2 minutes · rule-based report