Otto AI receptionist
Give every new conversation a clear first response and owner.
Calls and messages arrive while the team is working. Without a defined response path, interested customers move on.
Otto handles approved first-response tasks, captures the request and transfers exceptions to a person with context.
Home services benchmark 2025
In CallRail's 2025 dataset, home-service businesses missed 14% of calls.
CallRail — 2025 SMB benchmark · 2025Product output first
Detected → Handled → Measured
Otto conversation
Answer what is known. Hand off what needs a person.
Otto
AI assistant · disclosure visible
I can help with services, hours and booking questions.
Can you make an exception to the deposit policy?
That needs a team member. I’m handing this conversation over now.
[[HANDOFF]] event
Reason, customer context and recent messages are sent to the on-duty human.
Human notifiedConversation arrives outside coverage
Illustrative event · a customer reaches the business while the team is unavailable.
Approved first response delivered
Illustrative workflow · Otto answers within configured policy and routes an exception to a person.
Response path reported
Connected-data target · measure handled conversations, handoffs and unresolved requests.
What the scan detects
The visible gaps that start the work.
Uncovered response windows
The scan maps which calls, chats or after-hours periods do not have a defined first-response path.
Missing qualification fields
Required service, location and urgency questions are compared with the current intake flow.
Weak handoff rules
Sensitive, urgent or unsupported requests are checked for a named human destination.
Exact work we do
A recurring operating rhythm.
Configure approved answers
Services, hours, policies, FAQs and escalation rules are trained from owner-approved business truth.
Capture + route requests
Otto collects the minimum useful context and assigns the next step without making sensitive decisions.
Operate consent controls
Text-back and outbound follow-up require consent source, quiet hours, STOP suppression and human handoff.
DigitalFunnelsA first response with a human boundary
Your team stayed with the customer.Otto kept the inbox moving.
Approved questions are handled quickly. Sensitive or unusual requests go to a person with the conversation context.
3Missed calls
People ready to book
5Unanswered messages
Customers who moved on
9Leads never followed up
Opportunities the team did not see
Otto · first-response assistant
- Disclosed the assistant
- Captured lead details
- Handled approved questions
- Transferred the exception
Opportunities kept in motion
17
Estimated value recovered
$2,340
Human-supervised policy
The owner approves answers and boundaries; a professional trains the agent; sensitive decisions stay human-owned.
Typical 2–3 week training
Baseline work starts on day one. Full training timing varies with systems, documents, approvals and risk scope.
Measurable signals
- Conversations handled
- Qualified requests captured
- Human handoffs and open exceptions
Price context
Otto by DigitalFunnels
$79/mo
200 conversations included; $149 standalone setup, free with a managed plan; +$19 per additional 200 conversations.
See plans and startCommon questions
Does Otto replace my staff?
No. Otto handles approved repetitive response tasks while staff and the agent manager own judgment, exceptions and policy changes.
Can Otto text every missed caller automatically?
Only after the consent source, disclosure, quiet hours, STOP handling, suppression and human handoff rules are configured.
How long does onboarding take?
Basic work starts immediately; training commonly takes 2–3 weeks, depending on digital maturity, data, integrations and approval speed.
One next step
Start with what the scan can verify.
About 2 minutes · rule-based report