Otto AI receptionist
Give every new conversation a clear first response and owner.
Every inquiry gets a competent first answer, day or night.
Home services benchmark 2025
In CallRail's 2025 dataset, home-service businesses missed 14% of calls.
CallRail — 2025 SMB benchmark · 2025Service contract
What you buy, what we handle, and where the boundary is.
Who it is for
A business that does not need presence management — it needs someone to answer.
The pain
Messages arrive at 9pm and sit until morning. By then they booked someone else.
What we do
We put an assistant on your incoming messages. It answers routine questions in your own words, collects what matters and hands over to a person when the question goes beyond its boundaries.
Working rhythm
Baseline work starts on day one. Full training timing varies with systems, documents, approvals and risk scope.
What is included
- Trained on your services, hours and policies
- First response in chat and messaging channels
- Context collection and routing
- Consent, quiet hours and stop-word handling
- Handover to a person by your rules
What is not included
- Profile, review and listing work
- Decisions about money or disputes — always a person
- Outbound selling
What we need from you
- Your answers to common questions
- Channel access
- Who receives handovers
How results are measured
Leading signals
- Share of inquiries answered
- Time to first answer
- Share of conversations reaching a clear next step
Lagging outcomes
- Jobs booked from inquiries
Time to first result
Basic answers work on day one; 2–3 weeks to train it properly for your business.
Product output
Detected → Handled → Measured
Otto conversation
Answer what is known. Hand off what needs a person.
Otto
AI assistant · disclosure visible
I can help with services, hours and booking questions.
Can you make an exception to the deposit policy?
That needs a team member. I’m handing this conversation over now.
[[HANDOFF]] event
Reason, customer context and recent messages are sent to the on-duty human.
Human notifiedConversation arrives outside coverage
Illustrative event · a customer reaches the business while the team is unavailable.
Approved first response delivered
Illustrative workflow · Otto answers within configured policy and routes an exception to a person.
Response path reported
Connected-data target · measure handled conversations, handoffs and unresolved requests.
What the scan detects
The visible gaps that start the work.
Uncovered response windows
The scan maps which calls, chats or after-hours periods do not have a defined first-response path.
Missing qualification fields
Required service, location and urgency questions are compared with the current intake flow.
Weak handoff rules
Sensitive, urgent or unsupported requests are checked for a named human destination.
Exact work we do
A recurring operating rhythm.
Configure approved answers
Services, hours, policies, FAQs and escalation rules are trained from owner-approved business truth.
Capture + route requests
Otto collects the minimum useful context and assigns the next step without making sensitive decisions.
Operate consent controls
Text-back and outbound follow-up require consent source, quiet hours, STOP suppression and human handoff.
DigitalFunnelsA first response with a human boundary
Your team stayed with the customer.Otto kept the inbox moving.
Approved questions are handled quickly. Sensitive or unusual requests go to a person with the conversation context.
3Missed calls
People ready to book
5Unanswered messages
Customers who moved on
9Leads never followed up
Opportunities the team did not see
Otto · first-response assistant
- Disclosed the assistant
- Captured lead details
- Handled approved questions
- Transferred the exception
Opportunities kept in motion
17
Estimated value recovered
$2,340
Commercial next step
Start Otto.
Every inquiry gets a competent first answer, day or night.
$79/mo · 200 conversations
Common questions
Does Otto replace my staff?
No. Otto handles approved repetitive response tasks while staff and the agent manager own judgment, exceptions and policy changes.
Can Otto text every missed caller automatically?
Only after the consent source, disclosure, quiet hours, STOP handling, suppression and human handoff rules are configured.
How long does onboarding take?
Basic work starts immediately; training commonly takes 2–3 weeks, depending on digital maturity, data, integrations and approval speed.
Not ready to buy?
Start with what the free scan can verify.
About 2 minutes · rule-based report